Delivery Information
Delivery & Shipping Options
We offer a range of delivery options across Nairobi and beyond to get your order to you as quickly as possible. All rates and timelines are outlined below.
| Delivery Method | Cost | Estimated Time | Notes |
|---|---|---|---|
| Pickup Station | KES 150 | 1–2 Business Days | Collect from your nearest pickup station. See instructions below. |
| Standard Delivery (Nairobi) | KES 300 | 1–2 Business Days | Signature required upon delivery. |
| Standard Delivery (Rest of Kenya) | KES 400 | 3–5 Business Days | Covers major towns and regions outside Nairobi. |
| Express Same-Day Delivery | KES 500 | Same Day (1 Day) | Order must be placed before 11:00 AM EAT. Available within Nairobi only. |
| International Shipping | KES 2,500 (flat rate) | Varies by carrier & destination | Transit times subject to verification with carrier. We will notify you with estimated delivery once your order is dispatched. |
Pickup Station Instructions
If you choose the Pickup Station option at checkout, please follow these steps:
- You will receive an SMS and/or email notification when your parcel is ready for collection.
- Visit your selected pickup station and present your Order ID or the notification code provided.
- Parcels are held at the station for up to 7 days. Uncollected parcels will be returned to us and may incur a re-delivery fee.
- Bring a valid ID if collecting on behalf of someone else.
Coverage & Limitations
- Same-Day Delivery is available within Nairobi only and requires orders placed before 11:00 AM EAT on business days.
- Standard Nairobi Delivery covers most Nairobi residential and commercial addresses. Remote estates may experience delays.
- Rest of Kenya coverage includes major towns. Some remote areas may not be serviceable — we will contact you if your area is outside our coverage zone.
- International Shipping is available to select destinations. Customs duties, import taxes, and any applicable fees at the destination are the buyer's responsibility. Transit times will be confirmed after dispatch based on the carrier and destination country.
- Deliveries are made on business days only (Monday – Saturday, excluding public holidays).
Order Tracking
Once your order is dispatched, you will receive a tracking number via email and/or SMS. You can use this number to monitor your delivery status through the carrier's tracking portal or by contacting us directly.
Please allow up to 24 hours after dispatch for tracking information to become active.
Need Help?
If you have questions about your delivery, please contact our Customer Care team:
- 📧 Email: support@vastpointtechnologies.com
- 💬 Use the live chat on our website during business hours
- 🕐 Business hours: Monday – Saturday, 8:00 AM – 6:00 PM EAT
We strive to ensure every order reaches you safely and on time. Thank you for shopping with Vastpoint Technologies.