Privacy policy

Privacy Policy — Vastpoint Technologies

Last updated: 26th September 2026

Vastpoint Technologies ("we," "us," "our") respects your privacy. This policy explains what personal data we collect, how we use it, and your rights under Kenyan law.

1. Information We Collect

When you browse or shop with us, we may collect:

  • Contact details: name, email address, phone number, delivery address
  • Order information: items purchased, order value, order history
  • Payment information: processed directly by PesaPal, our payment processor — we do not store your card or M-Pesa credentials
  • Technical data: IP address, browser type, device information, and cookies collected automatically through our Shopify storefront

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Communicate with you about orders, returns, or support requests
  • Improve our website, products, and customer experience
  • Send you marketing communications, only where you've opted in, and you can unsubscribe at any time
  • Detect and prevent fraud or misuse of our site

3. Sharing Your Information

We share data only where necessary to run our business:

  • PesaPal — to process your payment
  • Courier partners — to deliver your order
  • Shopify — our e-commerce platform, which hosts our store and processes data on our behalf
  • We do not sell your personal data to third parties.

4. Cookies

Our site uses cookies to keep your cart working, remember preferences, and understand site traffic. You can disable cookies in your browser settings, though some site features may not work correctly without them.

5. Data Retention

We retain your order and account data for as long as necessary to fulfill orders, meet legal/tax obligations, and resolve disputes, after which it is securely deleted or anonymized.

6. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data, subject to legal retention requirements
  • Object to or restrict certain processing, including marketing communications
  • Lodge a complaint with the Office of the Data Protection Commissioner (ODPC), Kenya

To exercise any of these rights, contact us using the details below.

7. Data Security

We use industry-standard measures, including Shopify's platform-level security and PesaPal's secure payment processing, to protect your information. However, no method of transmission over the internet is 100% secure.

8. Children's Privacy

Our site is not intended for individuals under 18. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.

10. Contact Us

For privacy questions or to exercise your data rights:

  • Email: contact@vastpointtechnologies.com
  • Phone/WhatsApp: +254 181 488085
  • Address: Bazaar Plaza, Moi Avenue, 3rd Floor, Shop CIC, Nairobi. P.O. Box 37362-00100, GPO Nairobi, Kenya.

Registered business name: Vastpoint Traders, trading as Vastpoint Technologies.